- Refund method
- Original payment
- Processing
- Within 2 business days
- Bank credit
- 5–10 business days
When we refund
- An approved return that arrives in original condition
- An item that never arrives, after we confirm with the carrier
- A damaged or incorrect item, once we have photos or the item back
- An order we cancel before it ships
Timing
We process the refund within 2 business days of inspecting a return. Banks and card networks then take 5 to 10 business days to show the credit. PayPal and Shop Pay are often faster.
What is refunded
You receive the price you paid for the returned items. Shipping was free, so there is no shipping charge to refund on the original order. If we sent the wrong item or a damaged item, we also cover return shipping.
Partial refunds
If you return only some items, we refund those items only. If an item is returned worn or missing tags, we may refuse the refund and ship it back to you.
Sale items
Sale items can be returned on the same 30-day terms unless the product page says otherwise.
Need help
If a refund is missing after 10 business days, contact us with your order number and the last four digits of the payment method.